SHIPPING & DELIVERING
Modern infrastructure and thoughtful logistics solutions allow us to provide our Partners with flexible deliveries. We have our own warehouse, which supplies products to many countries around the world. As a few in the industry, we can guarantee constant availability of goods and services at the highest level.
Frequently Asked Shipping Questions
How Does Shipping Work?
Shipping is free for orders over $300
Your delivery is guaranteed unless you provide an inaccurate/incomplete address. Please make sure to always include a unit number if you have one with your condo or townhouse.
- WE ARE NOT LIABLE FOR RETURNED MAIL DUE TO INCORRECT/INCOMPLETE ADDRESS (NO REFUNDS)
How Long Will It Take To Get My Package?
All orders are processed within the same day from the time of confirmed payment. From the time of shipping you can expect to receive your package within 24 hours depending on your location. Please allow for extra time if you live in a remote area, times of extreme weather conditions such as winter months, or other delays that are uncontrollable.
I have not received my tracking number?
Once you have made an order and the payment has been processed, your package will be sent out for delivery. Orders placed before 1PM PST, typically will be sent out same day, orders placed after 1PM PST will be sent the following day. Once Shipping Carrier has scanned the package, we will provide you with your tracking in an email.
Why is my tracking number showing invalid?
It can take up to 24 hours for tracking numbers to be updated with Shipping Carrier. If after 24 hours and the tracking still does not work, feel free to contact us at (our email) or use our live chat from 7AM PST – 7PM PST.